Publications
1. Yamakawa, Y., Hara, Y.: An Online Service Branding Method with Neuroscience
Technology, SRII2011, (2011)
2. Masuda, H., Hara, Y.: A Dynamic Evaluation Model based on Customer Expectation and Satisfaction, SRII2011, (2011)
3. Masuda, H., Utz, W., Hara, Y.: Context-Free and Context-Dependent Service Models based on ”Role Model” Concept for Utilizing Cultural Aspects, Knowledge
Science, Engineering and Management Lecture Notes in Computer Science
Volume 8041, Springer, (2013) 591-601
4. Masuda, H., Utz,W., Hara, Y.: Development of an Evaluation Approach for Customer Service Interaction Models, Knowledge Science, Engineering and Management
Lecture Notes in Computer Science Volume 8793, (2014) 150-161
