Business Processes for Digital Transformation

Keywords: Business- and Process Tranformation, Prioritization, Story-telling

Affiliation: University of Zagreb, Faculty of Organization and Informatics

Area of Application


Process-oriented approach to business improvement is closely related to digital technologies and the ability of companies to transform their structure and business processes to the market challenges. All business processes do not have the same significance in digital transformation as they contribute differently to the 5 basic pillars of digital transformation:

a) Strategic orientation

b) Customer-centricity

c) ICT and Process Infrastructure

d) Knowledge and skills

e) Innovation culture and organization.

The tool to be developed will support the formation of a process registry with inputs and outputs, prioritization of business processes and the formation of models that illustrate the present and future state of the art using story-telling techniques.